Your goal is to get every call to the right agent . 2.- IVR: allows users to interact with the call center without the need for an agent. It is the “voice” that guides you through the different departments and asks questions to assess the status of your call. Some are so advanced that they can resolve doubts without the call going through an agent. 3.- CRM: it is a system that manages everything that happens in the call center , from calls with users to calls between agents. It integrates multi-channel systems and automates a large part of the actions of a common call center .
CTI: it is the technology in charge of eliminating the telephone lines of the call centers . Thanks to the Internet and devices such as computers and Taiwan phone number list smartphones , he is able to make and receive calls without a fixed line and from anywhere in the world. 5.- VoIP: it is the next level to the CTI. It is capable of making a call between devices without the need for coverage. Instead of using analog phone lines, the IP protocol is used to transmit the voice and other data necessary for the call.
Call recording: it is legal if you meet the requirement to notify the user. It is vital to be able to track calls and train new call center staff. Send comment Marketing directo vs marketing indirecto Feb 15, 2023 | Telemarketing | 0 Comments In the world of marketing there are many words, definitions and terms that, when you start, can be difficult to manage and understand. Today we review two basic ones: Direct Marketing and Indirect Marketing . Both are well known and used, although not equally. The first is much more used than the second. There is a clear difference between the two, and to know it you must first know what each thing is.